Welcome to the FAQ page of Hershe Jewelry. We have compiled a list of commonly asked questions to provide you with quick and helpful answers. If you have any additional inquiries, please don't hesitate to contact our customer support team. We are here to assist you.
Yes, all our jewelry is made from genuine solid gold. We take pride in offering you high-quality pieces crafted from authentic materials.
Our gold jewelry is typically made from 14K or 18K gold, which represents the gold's purity. These karatage options ensure both durability and beauty in our designs.
Currently, our focus is on providing exquisite jewelry made from solid gold. We also offer a selection Sterling Silver Jewelry as well.
We offer a ring size guide on our website to assist you in finding the perfect fit. You can also visit a local jewelry store to get professionally measured.
Yes, we offer personalized jewelry with various customization options.
We offer nationwide shipping. Once your order is placed, we process and dispatch it within 3 business days. Delivery times may vary depending on your location. You can find more detailed information on our Shipping page.
We accept major credit cards, such as Visa, Mastercard, American Express, and Discover. We also offer secure payment options through PayPal and other trusted payment gateways.
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30 day return policy. Please refer to our Returns and Exchanges page for detailed instructions on initiating a return.
To maintain the beauty of your jewelry, we recommend storing it in a cool, dry place and avoiding contact with harsh chemicals or abrasive surfaces. Regular cleaning with a soft cloth can help restore its shine. For specific care instructions, please refer to our Jewelry Care guide.
Yes, once your order is shipped, we provide a tracking number that you can use to track your package's journey. You will receive an email notification with the tracking information.
Yes, we offer gift wrapping services for an additional fee. During the checkout process, you can select the gift wrapping option and add a personalized message to your order.
We hope these FAQs have provided the information you were seeking. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to ensure your experience with [Your Jewelry Ecommerce Website] is exceptional.
