At Hershe Jewelry, we strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you need to return or exchange an item. Please read our return policy below to understand the process and guidelines for returns and exchanges.

Eligibility for Returns:
We accept returns on eligible items within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original condition, and accompanied by the original packaging, including any certificates or documentation that came with the item.

Non-Returnable Items:
There are certain items are non-returnable. These include customized or personalized jewelry, and items that have been engraved or modified at the customer's request. Additionally, any items that show signs of wear, damage, or alteration may not be eligible for return.

Return Process:
To initiate a return, please follow these steps:
a. Contact our customer support team within the specified return period to request a return authorization.
b. Our team will provide you with instructions on how to safely package and return the item.
c. Ship the item back to us using a trackable and insured shipping method. The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect item received or item arrived damaged).
d. Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
e. If the return is approved, we will issue a refund to the original payment method or provide store credit, depending on your preference.

Refund and Store Credit:
Refunds will be processed within 7 business days of receiving the returned item. Please note that the refund amount will exclude any shipping fees paid at the time of purchase, unless the return is due to our error. If you prefer store credit, we will provide you with a credit code to be used on your future purchases.

Exchanges:
If you would like to exchange an item for a different size, style, or color, please contact our customer support team. We will assist you in arranging the exchange, subject to availability. Any price difference between the original item and the exchanged item will be handled according to our pricing and promotions policies.

Damaged or Incorrect Items:
In the rare event that you receive a damaged or incorrect item, please contact our customer support team immediately. We will work with you to resolve the issue by providing a replacement, repair, or refund, depending on the circumstances.

Warranty:
All our jewelry pieces come with a one year warranty against manufacturing defects. This warranty covers issues such as loose gemstones, faulty clasps, or structural problems. Please refer to our warranty policy for further details.

We highly recommend reviewing the product descriptions, specifications, and sizing information carefully before making a purchase. If you have any questions or need assistance, our customer support team is here to help.

Hershe Jewelry values your trust and strives to provide a seamless shopping experience. We appreciate your understanding of our return policy, as it allows us to maintain the quality and integrity of our products. Thank you for choosing us for your jewelry needs.

If you have any further questions or concerns regarding our return policy, please contact our customer support team.